What's in the Box
1x Glass Screen Protector, 1 Easy Installation Tray Wet/Dry Wipes,Dust Removal Stickers and Installation and Use Guidance
Galaxy Note 9 2018
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Question and Answers
The product is good but I don't feel the one I got was for the Galaxy Note 9 even though that's how it was packaged. It looks like it might be for an S9 or S8 because it is not "edge to edge" - it is slightly shorter than that. Also I don't think if I had used Step 4 of your installation guide the holes at the top of your screen would have covered the appropriate matching icons at the top of the Note 9. It would have fallen short of them. So I placed it at the top first not the way shown by your guide. It did pretty much cover all the icons on the Note but did not go to the edge at the bottom if you really mean edge to edge.
Sorry to hear the problem. We might have packed a wrong product inside. Would you please contact firstname.lastname@example.org with your issue? We will be happy to fix it for you.